SIRUI PH-Series Carbon Fiber Gimbal Head (PH-30)

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Sirui Warranty - SIRUI USA, LLC Limited Warranties - 6 years for tripods, monopods, heads and accessories; 6 years for Humidity Cabinets (3 years for electronics); 6 years for bags, 1 year for mobile accessories and lenses - are limited to the repair, adjustment and/or replacement (at SIRUI USA, LLC or its authorized distributor's option) of defective parts, free of charge (except the cost of shipping to the distributor/service center). Responsibility is limited to actual cost of item. Prior to sending in a product for repair, please email SIRUI USA, LLC with questions or problems. For warranty service, all shipping and insurance charges must be prepaid. Include a copy of the sales receipt and an explanation of the problem. Limited Warranty is non-transferable. This warranty covers all defects encountered in normal use of the equipment. Please be advised that SIRUI USA, LLC’s 6-Year warranty is valid only on products purchased from local Authorized SIRUI USA, LLC dealers).

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.