Tenba DNA 16 PRO Messenger Bag 638-576 (BLACK) *Open Box*

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Tenba Warranty - Mamiya America Corporation d/b/a Mac Group (“MAC Group”) warrants that Tenba bags, except for Air Cases, Car Cases and Tripaks, will be free from manufacturing defects for five years from the date of purchase. MAC Group warrants that Air Cases, Car Cases and Tripaks will be free from manufacturing defects for one year from the date of purchase. This limited warranty applies only to Products that were purchased from MAC Group or a MAC Group authorized retailer, unless otherwise prohibited by law. MAC Group Products are legitimately sold only by authorized sellers who are required to follow MAC Group’s policies, procedures, and quality control standards. MAC Group reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This limited warranty does not apply to any defects due to normal wear and tear, damage due to misuse, alteration to the product, improper handling or negligence. Tenba bags are made to perform and look great for years, but signs of normal wear are to be expected with any fabric product and are not covered by warranty.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.